🔄 Return & Refund Policy | Alpha Knock

At Alpha Knock, your satisfaction is our top priority. Whether you're a fighter, athlete, or enthusiast, we want you to feel confident in every purchase you make. This Return & Refund Policy outlines your rights and options depending on your location and the type of item you order.

📦 Return Window by Region

🇬🇧 United Kingdom (UK Customers)

• You may return eligible items within 14 days of receiving your order under the UK Consumer Contracts Regulations.
• You will receive a full refund (including standard delivery costs) once we receive the returned product.
• Items must be unused, unworn, and in original packaging.

🇺🇸 United States (US Customers)

• Returns are accepted within 30 days of delivery for eligible items.
• Products must be in new, unused condition with tags or original packaging.

🌍 International Customers

• Returns are accepted within 30 days of receiving your item.
• Buyers are responsible for return shipping costs and any applicable customs duties.

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⚠️ Non-Returnable Items

• Customized or personalized boxing gear (e.g., gloves with names, logos, custom colors)
• Items marked as “Final Sale” or “Clearance”
• Used or damaged items not due to our error

These items are non-refundable unless defective or damaged upon arrival.

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💸 Refunds

Once your return is received and inspected, you will be notified via email. If approved, your refund will be processed within 5–10 business days to your original payment method. Shipping costs are non-refundable unless the return is due to our error (e.g., damaged, wrong item).

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🔁 Exchanges

Need a different size or style? We’re happy to offer exchanges on eligible items. Please contact us within 7 days of delivery.

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📩 How to Start a Return or Exchange

To begin the return or exchange process, please email us at:

📧 infoalphanock@gmail.com
Include your order number, reason for return, and any photos (if applicable).

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✅ Our Promise

At Alpha Knock, we stand behind the quality of our boxing gear, fitness wear, and accessories. If we’ve made a mistake — we’ll fix it. Fast.